FREQUENTLY ASKED QUESTIONS
You need to notify us (firstname.lastname@example.org) there is a problem with your order and complete a return request, photos are great to show the problem. We will notify the Vendor and start the process. Returns are handled directly through the Vendor. You may receive a label with your package that has all the return information on it (if needed). Please understand, there are many Vendor’s on our site that are small and specialized, they may not have the sophistication and finesse that you have come to expect from the big online retailers.
Be patient, our Vendor’s will take care of you. They wouldn’t be in organics if they did not want to help others with healthy food and safe products.
You may cancel an order anytime prior to shipment.
If we shipped the wrong item, or it is damaged, we will get it picked up and ship you a new one. No charge to you. That is the policy our Vendors agree to.